Orqentis Support

Orqentis support covers the Microsoft Fabric workload, API, contract enforcement, AI features, and alert delivery.

Support channels

• Product support: use the configured customer support channel or GitHub issue tracker for non-sensitive defects.
• Security issues: use Security reporting. Do not include secrets or customer data in public reports.

What to include

• Tenant or customer name, workspace ID, item ID, and timestamp.
• The X-Correlation-Id response header if available.
• Screenshot or exact error message.

Response targets

• Severity 1: production unavailable or security incident - acknowledge within 1 business hour.
• Severity 2: major feature unavailable - acknowledge within 4 business hours.
• Severity 3: isolated defect - triage next business day.